Purpose and Principles
Iplwin maintains a Know Your Customer (KYC) program to prevent financial crime and money laundering by identifying customers, confirming their location, performing due diligence on transactions, and monitoring activity on an ongoing basis.
Iplwin reserves the right to request KYC documentation at any time to determine identity and eligibility to access services. Iplwin may restrict deposits, payments, or withdrawals until identity is sufficiently verified and determined, in accordance with applicable laws.
Risk-Based Verification Framework
Iplwin conducts due diligence on a risk-based basis. Verification intensity scales with risk, transaction type and customer profile. Iplwin recognizes three levels of due diligence:
- SDD — Simplified Due Diligence: applied for extremely low-risk scenarios; data collection and vetting are minimized and ongoing monitoring continues.
- CDD — Customer Due Diligence: standard verification for the majority of customers; verification of identity and residence as described below; ongoing monitoring of transactions and profile.
- EDD — Enhanced Due Diligence: applied for high-risk customers, large or unusual transactions, or other cases requiring heightened scrutiny; additional checks may be required at Iplwin’s sole discretion.
Triggers for Full KYC
Full KYC verification becomes mandatory when any of the following occur:
- The aggregate lifetime total of deposits reaches or exceeds EUR 5,000,
- A withdrawal of any amount is requested, or
- An activity is deemed suspicious or potentially unlawful by Iplwin’s compliance controls.
Required Documentation for Verification
To complete KYC verification, customers must upload the following documents as applicable:
- Proof of Identity
- Government-issued photo ID (front and, where required, back of the document).
- Document validity: the ID must be current and not expire within the next three months.
- Full name on the document must match the customer’s account name.
- Age confirmation: the holder must be at least 18 years old.
- Proof of Residence
- Documentation showing the customer’s name and residential address (e.g., bank statement or utility bill).
- Country of issue must not be among restricted jurisdictions; the proof must be issued within the last three months.
- Full name on the document must match the customer’s account name and the ID.
- Selfie Verification
- A clear selfie of the customer holding the same ID presented for verification.
- The ID shown in the selfie must be the same document used for identity verification, and all numbers and data must correspond to the submitted records.
Verification Process and Outcomes
Submission and review occur through Iplwin’s secure verification workflow. The process steps are:
- Customer uploads the required documents via the verification portal.
- Iplwin verifies the documents, cross-checks information, and assesses risk according to the applicable tier.
- If verification is successful, the customer’s account is approved for full access to services.
- If verification is unsuccessful, a documented reason is recorded and a support ticket is opened. The customer will be notified of the ticket number and the next steps.
- When all required documents are received and validated, access to services is restored or granted permanently as appropriate.
Ongoing Monitoring and Follow-Up
Iplwin conducts ongoing monitoring of customer activity and transactions to detect unusual or suspicious behavior. If risk indicators change or new information becomes available, additional verification or documentation requests may be issued, and service restrictions may be adjusted in line with compliance requirements.
Data Handling and Privacy
Iplwin processes all KYC information in accordance with applicable data protection laws and the company’s privacy policy. Records are retained as required to meet legal and regulatory obligations and may be used solely for verification, risk assessment, and compliance purposes.
